Frequently asked questions
Answers about how we work, pricing, timelines, ownership and support.
General
What kind of businesses do you work with?
We work with startups, small and medium businesses and larger organisations that need custom software, websites, mobile apps, automation or ongoing technical support.
Where are you located and do you work remotely?
We work remotely with clients across India and internationally, and arrange in-person meetings where practical.
Will you sign an NDA?
Yes. We are happy to sign a mutual non-disclosure agreement before discussing confidential details.
Process & delivery
How does a typical project start?
With a free consultation to understand your goals, followed by a short discovery phase. You then receive a written scope, timeline and estimate before any development begins.
How do you keep us updated during the project?
We work in short iterations with regular demos, a shared task board and a single point of contact who reports progress, risks and decisions.
Who owns the source code?
You do. Once the project is paid for, all source code, designs and documentation are transferred to you.
Pricing & payments
Are the prices on your website fixed?
They are indicative starting prices. Final pricing depends on scope, integrations and timelines and is confirmed in a written proposal.
Do your prices include GST?
Unless stated otherwise, prices exclude GST, which is added to invoices at the applicable rate.
What are your payment terms?
Projects are usually billed in milestones (for example an advance, mid-project and on delivery). Monthly plans are billed in advance. Exact terms are set out in each proposal.
Support & maintenance
Do you provide support after launch?
Yes. Every project includes a post-launch warranty period, and we offer monthly maintenance and support plans.
Can you take over a project built by another company?
Yes. We begin with a code and infrastructure review, then propose a plan to stabilise and improve it.
Careers
Do you accept applications when there are no open roles?
Yes. Use the general application form on our Careers page and we will contact you when a suitable role opens.
Still have questions?
Get in touch and we will answer them personally.